Difference between revisions of "Maintain a FAQ"
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* avoid marketing faq | * avoid marketing faq | ||
* in the early days it is okay to put questions that haven't yet been asked 'frequently' | * in the early days it is okay to put questions that haven't yet been asked 'frequently' | ||
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| + | Why have a faq? Two reasons. | ||
| + | |||
| + | 1 to decrease support costs -- people will look at it before contacting you | ||
| + | 2 to build confidence before purchasing | ||
This is step 7 of [[25 Steps to Build Your Own Micro ISV]] | This is step 7 of [[25 Steps to Build Your Own Micro ISV]] | ||
[[Category:MicroISV]] | [[Category:MicroISV]] | ||
Latest revision as of 07:24, 9 November 2009
This is step 7 of 25 Steps to Build Your Own Micro ISV
- no trick to it
- avoid marketing faq
- in the early days it is okay to put questions that haven't yet been asked 'frequently'
Why have a faq? Two reasons.
1 to decrease support costs -- people will look at it before contacting you 2 to build confidence before purchasing
This is step 7 of 25 Steps to Build Your Own Micro ISV
