Encourage Feedback

From TimeSnapper

Feedback from many places...

In the application itself

  • Links inside the menus
  • Crash reporting
  • Uninstall messages

On the web

  • Build a forum
  • free options like google groups or yahoo groups
  • your webhost may provide

Free and or commercial offerings

  • get satisfaction and uservoice
  • stackexchange
  • google groups is fairly much a spam magnet nowadays.
  • downside of free options: their branding, and advertisements, possibly from your competitors.
  • host a forum on your site -- e.g. community server, phpBB
  • You want it as open as possible, but without spam
  • Keep it alive
  • make it a nice place to be.
  • Be a constant gardener

This step 6 of 25 Steps to Build Your Own Micro ISV